Problem management
- Term
- Problem management
- Exam
- CISA & CISM
- Definition
The process of finding and removing the root causes of incidents.
- Explained
Problem management finds and removes the root causes of incidents. Recurring incidents closed with the same workaround signal that problem management is missing.
- In practice
After the same outage happens monthly, a problem record leads to a root cause fix.
- Often confused with
- Incident management
- Exam angle
Incident management restores service; problem management prevents recurrence.
- Related